If you’re unable to connect a new device to your home WiFi—whether via QR code or manual MAC address entry—follow these steps to diagnose and resolve the issue.

Basic Checks

1. 1. WiFi Signal Strength

   • Ensure your phone shows at least 2 bars of WiFi signal near the device.

   • If the signal is weak:

     • Move closer to the router.

     • Use a WiFi extender to improve coverage.

2. 2. Verify WiFi Password

   • Double-check that the password entered is correct (including uppercase/lowercase letters and special characters).

   • If your WiFi password was recently changed, update it on the new device.

3. 3. Confirm WiFi Frequency

   • Some devices only support 2.4GHz (not 5GHz).

   • If your router broadcasts both bands, ensure the device connects to 2.4GHz.

Advanced Troubleshooting

If the issue persists, try these steps:

1. 1. Power Cycle the Device

   • Unplug the device for 10+ seconds, then reconnect.

   • This clears temporary errors and refreshes the connection.

2. 2. Restart the App

   • Force quit the app, then reopen it.

   • This resolves app glitches that may interfere with setup.

3. 3. Factory Reset & Reconnect

   • Locate the RESET button on the device.

   • Hold it for 5 seconds to restore default settings.

   • Set up the device again as if it were new.

Still need help?
In case the above method doesn’t work for you, please contact our technical support team directly using the contact information below. We will respond to you by email within 12h after your message reaches us.

Email: Support@imolaza.com